Problems with Apps

[Rob+Mab]

I am having intermittent but more frequent issues with my SkyQ box. When I use (say) Prime Video app and I get an error message, I press the Sky button to return to Sky. Then I just get a blank (black) screen and nothing returns. The only thing I can do is unplug the SkyQ box and plug the power back in again and reboot. This is becoming more frequent and is a real pain. Any ideas? 

[oldfella]

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@Rob+Mab wrote:

I am having intermittent but more frequent issues with my SkyQ box. When I use (say) Prime Video app and I get an error message, I press the Sky button to return to Sky. Then I just get a blank (black) screen and nothing returns. The only thing I can do is unplug the SkyQ box and plug the power back in again and reboot. This is becoming more frequent and is a real pain. Any ideas? 

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Hi @Rob+Mab 

When exiting Apps it's best to use the Exit App button if there is one.  Otherwise keep pressing the Q remote Dismiss button (left of home button) repeatedly until the get the box to exit.

[Rob+Mab]

Thanks but there are no App exit buttons when it fails. It simply says "Something went wrong" and even using the back button does nothing.