Problem with my sky signal

[Winser]

Hi 

I'm having trouble with my sky tv it keeps cutting out and freezing then comes up that I have no signal 

[GD1]

@Winser  No Signal or No Satellite signal?  They 2 are different issues?

If the latter have you unplugged the Q box and plugged back in?

[Winser]

Hello

im having problems with my sky 

[GD1]

---

@GD1 wrote:

@Winser  No Signal or No Satellite signal?  They 2 are different issues?

If the latter have you unplugged the Q box and plugged back in?

---

[Winser]

I have unplugged it - it keeps freezing and then saying "no satellite signal"

[GD1]

@Winser  You'll need to give Sky a call to resolve the issue.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.