Wonder if anyone can advise, I have issues with Disney+, Called sky twice and spoke to what seems like an overseas call center which both times were promised call backs within 2-3 days.
So after 10 days I rasie a complaint about the way the issue is not being handled.
Well after 12 days I get a call from someone again overseas who says they work in the Sky e-mail department, I ask why the e-mail department and not someone from Tecnical, she claims it's due to them having to first make the call and then pass me through to the technical team.
I get her to confirm some details first about what has been sent etc as it appeared to be at first a spam call.
It wasn't a spam call, I then try to dicuss with the lady but again due to the caller being overseas she was struggling to understand what I was asking, so why have someone work in a department to call the UK who struggles with what I call basic english.
I was asking do I need to be in front of my Sky box as I am not home but at work?
She finnaly gets to understand and says no the technical team will assist but I also ask will someone from the comnplaints team call me back to discuss my complaint and the answer I got was YES.
So I am passed to the Technical team, again overseas and ask the question, do I need to be in front of the Sky box and the answer is YES, so waisted all that time as they now again have to call me back.
But then I get an e-mail saying my complaint has been closed, again not what was said or agreed.
So can I ask is there anyway to speak to someone who has a better undertsanding of my issues, it seems the overseas call centers and technical teams Sky is now using do not seem to be able to understand.
Maybe a UK based customer sewrvice team or complaints department?
Thank you.
