Problem getting worse over the last two weeks. Cannot watch a recording properly

[Donnamacl]

Cannot watch recorded programmes due to continuous message 'there is a technical fault with this channel. Please try later'. Done all the restart, switch off switch on. Not responding at all now. 

[oldfella]

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@Donnamacl wrote:

Cannot watch recorded programmes due to continuous message 'there is a technical fault with this channel. Please try later'. Done all the restart, switch off switch on. Not responding at all now. 

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Hi @Donnamacl 

If you cannot make new recordings look like you may have a hard drive failure.

Check through the following link and it will lead to box replacement if you cannot solve your issue.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

[Donnamacl]

Thank you for your prompt reply. So far so good - but of a bummer losing recordings, but can live with it if it's sorted! Thanks again.