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Discussion topic: Price quoted on phone does not match the price on my next bill

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This message was authored by: Bournemouth2

Message posted on ‎09 Sep 2025 09:36 PM

Price quoted on phone does not match the price on my next bill

I was quoted a price of £77.50 on the phone last week to renew my contract from October 

The price showing on my Octobers bill is £87.50

How do I rectify this 

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎09 Sep 2025 10:00 PM

Re: Price quoted on phone does not match the price on my next bill

Posted by a Superuser, not a Sky employee. Find out more
@Bournemouth2 wrote:

How do I rectify this 

By calling them back?

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎10 Sep 2025 05:45 AM

Re: Price quoted on phone does not match the price on my next bill

Posted by a Superuser, not a Sky employee. Find out more
@Bournemouth2 wrote:

I was quoted a price of £77.50 on the phone last week to renew my contract from October 

The price showing on my Octobers bill is £87.50

@Bournemouth2 

You need to look at future bills to see if they reflect the price you agreed so what does your November bill say? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎10 Sep 2025 05:50 AM

Re: Price quoted on phone does not match the price on my next bill

Posted by a Superuser, not a Sky employee. Find out more

@Bournemouth2 

Could the £10 difference be an admin fee, does this appear on your bill viewable via the MySky app or online here:

 

https://www.sky.com/bill/tv-broadband-talk

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