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Discussion topic: Previous recordings

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This message was authored by: Dawn356

Previous recordings

We have an updated SkyQ box but before I connect can someone tell me if I lose all of my previous recordings on the old box?

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This message was authored by: Daniel0210

Re: Previous recordings

Posted by a Superuser, not a Sky employee. Find out more

@Dawn356 

Yes you do.


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Sky customer since 2001
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This message was authored by: nigea99

Re: Previous recordings

Posted by a Superuser, not a Sky employee. Find out more

@Dawn356 wrote:

We have an updated SkyQ box but before I connect can someone tell me if I lose all of my previous recordings on the old box?


hi @Dawn356 

 

Recordings are stored on the Main Box hard drive and cannot be transferred between main boxes.

If you have any purchased recordings, these can be downloaded onto anyreplacement box - as other content from Catch up/On demand may be able

 

Is your 'updated' box a main box - it is unusual for SKY to supply a new box without expecting the old box to be sent back via the same courier. 

 

 

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