Posted wrong remote back to sky

[Ianelms]

I cancelled my Sky TV subscription so received the box from sky to post the box and tv remote back 

however , I have mistakenly sent my actual TV remote back Instead of the sky remote and need it sent back , then I can send the correct remote back 

can someone please help me asap so I can get my actual remote back 

[oldfella]

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@Ianelms wrote:

I cancelled my Sky TV subscription so received the box from sky to post the box and tv remote back 

however , I have mistakenly sent my actual TV remote back Instead of the sky remote and need it sent back , then I can send the correct remote back 

can someone please help me asap so I can get my actual remote back 

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Mmm.

 You may have an issue I'm afraid @Ianelms  .

The Sky returns system can be very chaotic and I suspect your remote could get lost in the system.

I will  escalate your post to Sky but I don't hold out much hope.

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Ianelms 

I agree with @oldfella 

Returns go to a Unipart warehouse and they are currently taking weeks to process returns. It may be a lot quicker to try to obtain a new remote for your TV from a retailer. 

[TimmyBGood]