Pixelation on various channels

[Glenn46]

I have been suffering with pixelation and stuttering for a while now. Seems to affect a range of channels. Signal strength etc. are all good with green ticks. Do I need to get an engineer?

[nigea99]

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@Glenn46 wrote:

I have been suffering with pixelation and stuttering for a while now. Seems to affect a range of channels. Signal strength etc. are all good with green ticks. Do I need to get an engineer?

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hi @Glenn46 

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q


If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system  

BTW The signal quality indicator on SKY Q is slightly misleading as it doesn't show the status of the current channel but shows a fixed transponder set in an engineer's menu 

[Jon65]

Most likely dish alignment. Not all channels are on the same satellite hence why some pixilate and some don't.

[Chodley]

Not all channels are on the same frequency. 

And the signal test only uses one specific frequency.