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This message was authored by: Bigstu1976

Pixelatiol

I am getting freezing and pixelation on the TV connected to the main SKY Q box. I have done all the things suggested online, like re-start, check the LNB status, it is not a weather issue or something in the way of my sky dish.


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This message was authored by: nigea99 Answer

Re: Pixelatiol

Posted by a Superuser, not a Sky employee. Find out more

@Bigstu1976 wrote:

I am getting freezing and pixelation on the TV connected to the main SKY Q box. I have done all the things suggested online, like re-start, check the LNB status, it is not a weather issue or something in the way of my sky dish.


hi @Bigstu1976 

 

Please see the following page that covers a few problems (you have possibly already done most) - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

 

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system  

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This message was authored by: nigea99 Answer

Re: Pixelatiol

Posted by a Superuser, not a Sky employee. Find out more

@Bigstu1976 wrote:

I am getting freezing and pixelation on the TV connected to the main SKY Q box. I have done all the things suggested online, like re-start, check the LNB status, it is not a weather issue or something in the way of my sky dish.


hi @Bigstu1976 

 

Please see the following page that covers a few problems (you have possibly already done most) - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

 

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system  

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This message was authored by: Bigstu1976

Re: Pixelatiol

Thanks for the reply I managed to get an engineer out and he replaced the LMB and the main sky box 

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