Discussion topic: Pixelated channels

This message was authored by Sonz74 This message was authored by: Sonz74

Pixelated channels

Hi. Could anyone please help?

I have an issue with only some channels pixelating-which also affects the sound. The issue only affects about 5 channels and not the +1 channels of same.

I have tried the usual-check connections, verified no damage or obstruction to dish & it's not communal, restarted box, issue not weather related. The Sky tech team walk me through these steps and an engineer was been suggested.....any chance someone out there could help before I go on a waitlist for tech visit? 


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This message was authored by Dallen9798 This message was authored by: Dallen9798

Re: Pixelated channels



As you've been through the Troubleshooting you'll need an engineer, the issue will either be with the Sky box, dish or the cabling.

My views are my own and I will assist where possible.

Sky Q 2TB UHD, 2X Mini Box, Sky BB UF1, Booster 4

I am just a customer, If I've got something wrong feel free to tell me, If I've something right mark it as an answer
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Pixelated channels

Posted by a Sky employee

 Hi there Sonz74, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


Lisa - Sky Tech Team Expert

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