Pin protection

[Mangofire2]

Why has most of the film channels become pin protected? I have the age restriction set to none. I have recently been watching the sky animation channel and all of a sudden the films now require a pin like cloudy with a chance of meatballs  and kungfu panda? These are kids films and only the other week they had an entire channel decided to kungfu panda with no pin required, so what's going on?

[xenon81]

Films rated 12/15/18 must be PIN protected before 9pm, even if you have disabled PIN protection.

However there seems to be a problem with some films on Animation listing the wrong age rating. The film on now (Smallfoot) is only PG, but is listed as 18, triggering the PIN requirement.

Mr Bean's holiday currently showing on Sky Family is also a PG wrongly listed as 18.

[TimmyBGood]

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@xenon81 wrote:

Mr Bean's holiday currently showing on Sky Family is also a PG wrongly listed as 18.

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Must be the controversial Directors Cut ; )

[Johnag4004]

I'm having the same problem, I've even tried unplugging the box, left it for an hour, plugged it back in and its still the same...

[PandJ2020]

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@Johnag4004 wrote:

I'm having the same problem, I've even tried unplugging the box, left it for an hour, plugged it back in and its still the same...

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Those actions won't change the metadata.  It can only be fixed at source...

[KevNewMedia · Accepted solution]

Hi Everyone

Thanks very much for highlighting this problem.

Our support teams have confirmed that the issue is now resolved.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.