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Discussion topic: Picture keeps breaking ip

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This message was authored by: Qsw1953

Message posted on ‎13 Jul 2023 07:49 AM

Picture keeps breaking ip

struggling to watch sky as the picture keeps breaking up . Thought it was the bad weather but now it's constant even when no problem with weather . Anyone else got this or what have you done to resolve if it can be resolved . 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎13 Jul 2023 07:58 AM

Re: Picture keeps breaking ip

Posted by a Superuser, not a Sky employee. Find out more

@Qsw1953 

Any message coming up on your screen? It coukd be your dish is out of alignment which would need an engineer to check. 


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Message posted on ‎13 Jul 2023 07:59 AM

Re: Picture keeps breaking ip

No messages . Seems worse also on itv .

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This message was authored by: Daniel0210

Message posted on ‎13 Jul 2023 08:01 AM

Re: Picture keeps breaking ip

Posted by a Superuser, not a Sky employee. Find out more

@Qsw1953 

Also check a cable on the back of your box hasn't worked loose. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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Message posted on ‎14 Jul 2023 11:08 AM

Re: Picture keeps breaking ip

Cleaned the dish . Reset box and still have same issue . 

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Message posted on ‎14 Jul 2023 11:09 AM

Re: Picture keeps breaking ip

No message on tv just picture breakup 

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