Picture is pixelating on 103 and 415

[DicerP]

Signal is fine during the day but come the evening ITV HD becomes pixelated and Sky Sports Racing is unwatchable - all other channels appear ok so what is the problem?

[Lisa-P1987]

Hi there @DicerP , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Ruth+Samll]

Mine is doing the same thing, fine during the day but pixelating like crazy from 6pm onwards! 

[GD1]

@Ruth+Samll  @DicerP  Are you on acommunal dish or your own dish?

Have you tried a reboot of the Sky Q box?

[Ruth+Samll]

It's my own dish and already tried reboot... 

[DicerP]

Sky have said ours is a transponder issue and engineer booked. Thanks

[GD1]

@DicerP  It won't be a transponder issue if they are sending an engineer it's more likely a dish issue.

A speciific transponder failing or having an issue would affect every single user on satellite, an engineer could not fix that unless he's going to fly 26000 miles up to the satellite.