Picture freezes with remote control

[LH100]

When we use the remote, the TV freezes and stops working so we have to turn it on and off to get it started again every time. 

[Tom-W19]

Hi @LH100 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147