Picture break up when raining.

[Satvai]

Over the past week when it rains the picture starts to deteriorate. This includes sound disappearing, picture freezing, colour goes crazy and eventually screen goes blue with a satellite error message.

The wind doesn't effect it - only when it's raining. Water getting into the satellite dish?

William Mcclymont.

[Quoman7]

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@Satvai wrote:

Over the past week when it rains the picture starts to deteriorate. This includes sound disappearing, picture freezing, colour goes crazy and eventually screen goes blue with a satellite error message.

The wind doesn't effect it - only when it's raining. Water getting into the satellite dish?

William Mcclymont.

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Hi @Satvai Yes unfortunately during heavy rain or thunderstorms this can happen to your signal from the dish!

[nigea99]

hi @Satvai 

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Satvai.

[Lisa-P1987]

We are still looking to help you @Satvai . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Eeeps]

As mentioned, picture and sound breakup can happen with very heavy rain.

however, it could be your dish is slightly misaligned.

Your signal levels should be 80% or better and quality 90% or better.

These are shown under settings on the Q box.

If they are low it's worth getting the dish checked.