Paused programme will not rewind, forward or start again.

[Rob2016]

Paused programme will not rewind, forward or start again. I switch channels to get working again. 

Also when opening recorded programmes that require PIN, can entry PIN but nothing happens. 

[oldfella]

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@Rob2016 wrote:

Paused programme will not rewind, forward or start again. I switch channels to get working again. 

Also when opening recorded programmes that require PIN, can entry PIN but nothing happens. 

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Hi @Rob2016 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Rob2016]

Yes, done that.  Several times. 

Recently got new LG TV but can't see why that would affect sky box controls. 

[Chodley]

It shouldn't although I would try turning off HDMI-CEC on the TV just in case, to see what happens.