Paramount plus cancellation

[GM72]

Hi there 

I am trying to cancel Paramount plus, I have been trying for over 2 weeks now and when I go throughthe app and press the cancel subscription I get  a constant 'error, we are working on it' keeps coming up.

I have now been charged for another month! 

What's going on?

[Invisiblename]

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@GM72 wrote:

Hi there 

I am trying to cancel Paramount plus, I have been trying for over 2 weeks now and when I go throughthe app and press the cancel subscription I get  a constant 'error, we are working on it' keeps coming up.

I have now been charged for another month! 

What's going on?

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Paramount + is free if you subscribe to Sky Cinema - do you? If not and you are paying for it, are you paying direct to Parmamount?

[GM72]

Yes - paying direct to Paramount but I need to cancel it through my sky tv. 

[Invisiblename]

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@GM72 wrote:

Yes - paying direct to Paramount but I need to cancel it through my sky tv. 

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I don't know the process, but I don't understand why you can't cancel it directly with Paramount

[nigea99]

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@GM72 wrote:

Yes - paying direct to Paramount but I need to cancel it through my sky tv. 

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Hi @GM72 

You will need to cancel via Netflix itself - it has nothing to do with the app as such /  which version you use

Maybe try going via the web site

[SlenderRobert]

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@GM72 wrote:

Yes - paying direct to Paramount but I need to cancel it through my sky tv. 

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Login to the website and navigate to your account settings where you can cancel the subscription:

https://www.paramountplus.com/gb/