Paramount+ not working on SkyQ

[KarrynA]

Paramount+ is free with my Sky Cinema, and I have been using the app fuss free until this weekend, now it wants me to "Get Started" or "Sign Out" or "Sign In". All options lead me to the Payment Options page to pay £4.99 a month. Going round in circles trying to solve this. Anybody able to solve this.

[MightyQuinn]

Hi @KarrynA   See if there is anything in the Using Paramount+ that may help you.

[nigea99]

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@KarrynA wrote:

Paramount+ is free with my Sky Cinema, and I have been using the app fuss free until this weekend, now it wants me to "Get Started" or "Sign Out" or "Sign In". All options lead me to the Payment Options page to pay £4.99 a month. Going round in circles trying to solve this. Anybody able to solve this.

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hi @KarrynA 

When selecting the Sign in option, are you sure you are using the correct credentials (email & Password) you initially set up - note these are not SKY credentials (although you may have used the same email address) 

[KarrynA · Accepted solution]

Have managed to solve this through MySky. I'm embarassed to say that my payment card had expired so the "no ads standard" £3.00 option no longer worked, knocking the free option off as well.

[nigea99]

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@KarrynA wrote:

Have managed to solve this through MySky. I'm embarassed to say that my payment card had expired so the "no ads standard" £3.00 option no longer worked, knocking the free option off as well.

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Glad you have resolved this @KarrynA  & thank you for letting us know both that you have sorted it & the reason

No need to feel embarassed as it can happen to us all & by letting us know the reason, it can help us advise others - I will mark your reply as the answer which might help any one coming here with a similar problem