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Discussion topic: Paramount + app keeps buffering

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This message was authored by: StevenC19

Paramount + app keeps buffering

When ever I am watching Paramount + the episode or film will overlay the rating and sometimes totally freeze and the buffering wheel appears.

 

I've checked the broadband speed and it's over 30mb/s so more than enough to stream.

 

It's sometimes the same with Prime Tv as well and these are both on my sly q mini box.

 

On the main sky q box it's less noticeable but does still happen.

 

Anyone else seen this?? 

Steven
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This message was authored by: Addie15

Re: Paramount + app keeps buffering

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by: JohnScottUK

Re: Paramount + app keeps buffering

This happens to me also. I have FTTP running at >270Mbps. What is the fix?

This message was authored by: Mr+Flibbles+86

Re: Paramount + app keeps buffering

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

This message was authored by: frank1976

Re: Paramount + app keeps buffering

Yes , I have the same issue . Do you know the fault and how to sort it ? 

This message was authored by: BrianH3

Re: Paramount + app keeps buffering

Please advise on this issue as I have the same buffering / dimming and age restriction banner appearing. I stop watching paramount because of this. Please publish a fix. 

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This message was authored by: StevenC19

Re: Paramount + app keeps buffering

They said they were inviting me a private chat to discuss.... That never happened so still stuck with crap buffering all the time to the point I've stopped watching paramount 

Steven
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