Paramount+ App not streaming

[Paul1100]

So have a issue with the Paramount+ app on my SkyQ main box and mini boxes..  I can launch it, I can select my profile and browse the catalog of shows, but when I try to stream anything I just get spinning circle in the middle of the screen.

I can stream anything on my iPad or computer.  I can stream anything from the built in app on my Samsung TV, but the main Q box is on a old LG TV that doesnt support the Paramount+ application, therefore a bit stuck when wanting to watch on the main living romm TV.

Have tried turning off the Q box and leaving it off for an hour, turning it back on I get the same issue.  Strange thing was it was working a few months ago, havent used it since but now its not working

[oldfella]

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@Paul1100 wrote:

So have a issue with the Paramount+ app on my SkyQ main box and mini boxes..  I can launch it, I can select my profile and browse the catalog of shows, but when I try to stream anything I just get spinning circle in the middle of the screen.

I can stream anything on my iPad or computer.  I can stream anything from the built in app on my Samsung TV, but the main Q box is on a old LG TV that doesnt support the Paramount+ application, therefore a bit stuck when wanting to watch on the main living romm TV.

Have tried turning off the Q box and leaving it off for an hour, turning it back on I get the same issue.  Strange thing was it was working a few months ago, havent used it since but now its not working

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Hi @Paul1100 

You could try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Paul1100]

Thanks for the suggestion.  Followed the instructions but alas the problems still exist.  Can get to the program list but when I start to stream something I get a spinning disc.  Same on mini-q boxes.  Everything else, iPads, computers, phones etc are fine.

[Fokion]

same issue facing here