Pam

[pammiecp]

Probelm dieloafing programmes

[PandJ2020]

What sort of problem?

[PandJ2020]

Downloading?

Error message?

[nolte]

Are you on sky q, sky+, sky stream, or sky glass?

[oldfella]

---

@pammiecp wrote:
Probelm dieloafing programmes

---

Hi @pammiecp 

I have removed your other post as it isn't necessary to start multiple threads with the same issue.

Regardingnyour downloading issue

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[GD1]

@pammiecp  You seem to have created a number of threads around this issue across various parts of the community which is unneccassary and causes duplication of replies, the duplicate threads have been removed.

Please stick to one thread.