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Discussion topic: Over paying for poor services

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Avatar for Den82
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This message was authored by: Den82

Message posted on ‎14 Apr 2026 09:52 PM

Over paying for poor services

I've had to book an engineer visit, my services have been poor for a couple of weeks now! I assume as I cannot watch my streaming tv I won't be charged my full bill?

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎14 Apr 2026 10:39 PM

Re: Over paying for poor services

Posted by a Superuser, not a Sky employee. Find out more

@Den82 you assume wrong, I'm afraid. It's something you'll need to discuss with Sky.

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This message was authored by: Daniel0210

Message posted on ‎15 Apr 2026 04:24 AM

Re: Over paying for poor services

Posted by a Superuser, not a Sky employee. Find out more

@Den82 

Billing continues as normal during a fault. After it's fixed you could call Sky and ask if they'll place a credit on your account for the period your service has been affected but Sky are under no obligation to do so, especially for a 'poor' service which suggests your TV viewing hasn't been totally inoperative. 


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