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Discussion topic: Our series links keep dropping off

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This message was authored by: Richard_M

Our series links keep dropping off

We have a number of programmes set up on series link. Some days we check and find that days programmes are not set to record

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This message was authored by: Daniel0210

Re: Our series links keep dropping off

Posted by a Superuser, not a Sky employee. Find out more

@Richard_M 

Any particular channel(s) this is happening on?


Might be worth trying a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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