On screen issue

[James801]

On screen message saying viewing will go off if your bill isn't paid but I have paid it

[Daniel0210]

@James801 

A few questions…
how do you normally pay?

how did you pay this month?

when did you pay?

[James801]

I paid on Monday and set up a new 2 year contract then set that up on direct debit I spoke to sky Friday and they just said turn box off then back on but not working 

[Daniel0210]

@James801 

So was the payment on Monday a manual payment? Did you not already have a direct debit or continuous card payment set up? 

Perhaps adding an image of your bill(s) may help us. Make sure there are no personal details on there like account number and name etc. 

[James801]

No didn't have a direct debit set up paid it manually 

on my bill it says I owe nothing