On demand not working

[DanYellx]

I should have sky on demand with my sky q signature. But whenever I try and do it it says I need to upgrade. 

[Mark39]

Are you trying to download in HD without having the HD add-on pack?

[oldfella]

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@DanYellx wrote:

I should have sky on demand with my sky q signature. But whenever I try and do it it says I need to upgrade. 

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Hi @DanYellx 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.

Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[DanYellx]

No, it's just on nick jr. & I do have the HD package. It keeps saying I need to upgrade, googled it it told me to look for a software update. Did that. Turned it off for ten minutes & it still says it. I rang the upgrade team who said it should work. She gave me the number for tech support but it just says they're all in training.