Nothing works

[Poonshaw]

Just moved home, new address correct on MySky, but can't connect to Sky on the tv and

cant access live football on the sky app on my iPad even though it's included in my package

[Chodley]

So you booked a home move with Sky?

do you use Q or Stream/Glass? Sounds like the latter as you don't mention a dish?

[Poonshaw]

we get Sky Q via cable. I have booked an engineer for Monday but we have moved from a house to a flat on the same development so all the connections and systems are the same. Our neighbour in the block gets Sky. We should be able to plug in and go. 

[Daniel0210]

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@Poonshaw wrote:

we get Sky Q via cable. I have booked an engineer for Monday 

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@Poonshaw 

I think you mean you now have a communal dish shared by all the flats rather than your own dish. 

You may need a certain level of engineer who will need access to wherever the communal dish is - and permission from your landlord or building management company. 

[PandJ2020]

Long shot, if you've moved from a personal dish to a communal one then you need to change the LNB settings on the Q:

Press Home on your Sky Q remote

Go down and highlight Settings

Press 0 0 1 on the remote

Press Enter/Select

Select LNB Type

Change the setting from Wideband to SCR

(This is assuming no engineer changes are required at the communal end)