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Discussion topic: Nothing working on sky Q

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This message was authored by: Hannah17098

Message posted on ‎13 Jun 2023 08:58 PM

Nothing working on sky Q

Hi,

 

Can anyone please help, I've had satellite issues all week now the I've got no signal at all with the error message and it won't even let me download or access recordings despite saying it is connected to internet. 

Please help! Currently can't access anything!! 

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Superuser
This message was authored by: GD1

Message posted on ‎13 Jun 2023 09:01 PM

Re: Nothing working on sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Hannah17098  If you've had no satellite signal for a week, then the box ceases to functiuon after a while as it needs a live signal

 

In this time have your called Sky to get your dish looked at?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Hannah17098

Message posted on ‎13 Jun 2023 09:02 PM

Re: Nothing working on sky Q

Yes someone came out on Sunday and said they couldnt see any issues and now today nothing working. Every option from the Home menu says I can not access...

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Superuser
This message was authored by: GD1

Message posted on ‎13 Jun 2023 09:04 PM

Re: Nothing working on sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Hannah17098  Have you trie d areboot by unplugging the box from the mains for 1 minute and plug back in?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Hannah17098

Message posted on ‎13 Jun 2023 09:07 PM

Re: Nothing working on sky Q

Yes had three attempts at that and tried to do a reset via the settings which still hasnt worked.

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