Not returning equipment

[stupidbritain]

I recently renewed my sky q contract, but in the days before then I cancelled a mis-sold contract and asked to continue with out a contract. In the meantime packaging has arrived asking for my sky q box, which I am still using in my new contract. I don't want to get charged for not returning it, as I still need it for my 2 year new contract.

[Brill+Gill]

Hi @stupidbritain, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141