Not received Mini box

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I recently renewed my contract and added sky Multiscreen for my sky Q box. I was told on the phone that I would receive a sky mini box with this but am yet to receive or even hear about this being sent out. Any information or guidance would be greatly appreciated.

[Daniel0210]

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Did you definitely agree/order a mini box in addition to subscribing to Multiscreen because a mini box is not automatically sent out. 

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From what I can recall, I was told I would be sent a mini box as part of the renewal. Although I have gone back through the contract docs and can't see a mini box on there anywhere (not sure if it would appear there) This was back at the end of January so I can't recall exactly what was said

[Daniel0210]

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If nothing is showing on your orders you'll need to call Sky and chase it up. 

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Okay great, is there a best number to contact as I know there are various numbers based on the type of query

[Daniel0210]

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You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

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That's great I'll give it a try, thanks!!