Not getting channels

[Hannahjdjdjfkr]

Hi,

I am suddenly not getting Eurosport HD or Sky Documentsries. When I go on them it says I need to upgrade - I hit upgrade but then it says I already have the channels. I rang the helpline and got bounced around five times over 40 minutes. In the end, the guy said he would leave a not on my account and that someone would take a look at it overnight. But it's still not working and we still don't have the channels.

[Mr+Flibbles+86]

Hi there @Hannahjdjdjfkr , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

---

@Hannahjdjdjfkr wrote:

Hi,

I am suddenly not getting Eurosport HD or Sky Documentsries. When I go on them it says I need to upgrade - I hit upgrade but then it says I already have the channels. I rang the helpline and got bounced around five times over 40 minutes. In the end, the guy said he would leave a not on my account and that someone would take a look at it overnight. But it's still not working and we still don't have the channels.

---

Hi @Hannahjdjdjfkr Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[Tom-W19]

Hi @Hannahjdjdjfkr 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.