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Discussion topic: Not connected

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This message was authored by: R+WALLER

Message posted on ‎21 Sep 2023 06:12 PM

Not connected

Not connected

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Superuser
This message was authored by: GD1

Message posted on ‎21 Sep 2023 06:15 PM

Re: Not connected

Posted by a Superuser, not a Sky employee. Find out more

@R+WALLER  I'm afraid you will need to provide more info

 

Not connected to what?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: oldfella

Message posted on ‎21 Sep 2023 06:15 PM

Re: Not connected

Posted by a Superuser, not a Sky employee. Find out more
@R+WALLER wrote:

Not connected

What is not connected @R+WALLER ???

If it is your main Q box to your Router then

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

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