First thing to try is rebooting your Sky Q box. Post on this thread if you don't know how to do that.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Go to Sky settings, then system info, select software version, and then setup, and download latest version. This solved the issue for me. It took about 15mins for download to complete.
