Discussion topic: Non delivery
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Message posted on 24 Feb 2026 05:58 PM
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Non delivery
Ordered a new Sky Q box on 15/2/26. As mine won't turn on at all. I paid for a timed delivery on Sunday 22/2/26 between 12.00-18.00. Waited in for this, only to get an email from DPD saying they can't deliver it. I have to rearrange a new delivery date. I can only choose week days! I would like the weekend while I'm home. Phone DPD & they say nothing they can do, I can't get another weekend delivery! So now I've paid for Sky for 2 weeks which I haven't had. And potentially the box will be delivered while I'm working & be sent back. Very unhappy, with the lack of service from Sky & DPD! Why can't I choose a weekend day again!
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All Replies
Message posted on 24 Feb 2026 06:37 PM
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Re: Non delivery
Is there a family member who has the same surname as you, and photo I.D. who can be there to accept it on your behalf should DPD ask?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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