15 Jan 2025 08:06 AM
Can u tell me y my sky tv isn't working plz
Is there a problem in the area
15 Jan 2025 08:08 AM
@Kellylk81 wrote:Can u tell me y my sky tv isn't working plz
Is there a problem in the area
In what way is it not working? Are there any error messages on screen?
15 Jan 2025 08:11 AM
On the screen it is saying currently affected by a problem with your satellite signal?
Everything was working last when I turned it off to go bed but this morning I've got this on y screen
15 Jan 2025 08:23 AM
Posted by a Superuser, not a Sky employee. Find out moreSatellite signals are not area based. It's either the whole country down or just your set up.
If you are seeing a message of “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.
If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.
It’s worth noting that:
1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and
2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.
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