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Discussion topic: No sky tv

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This message was authored by Kellylk81 This message was authored by: Kellylk81

No sky tv

Can u tell me y my sky tv isn't working plz

Is there a problem in the area

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This message was authored by Ellie_TV This message was authored by: Ellie_TV

Re: No sky tv


@Kellylk81 wrote:

Can u tell me y my sky tv isn't working plz

Is there a problem in the area


In what way is it not working? Are there any error messages on screen? 

Kellylk81
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This message was authored by Kellylk81 This message was authored by: Kellylk81

Re: No sky tv

On the screen it is saying currently affected by a problem with your satellite signal?

Everything was working last when I turned it off to go bed but this morning I've got this on  y screen 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Kellylk81 

Satellite signals are not area based. It's either the whole country down or just your set up.

 

If you are seeing a message of “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link 

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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