No sky channels

[Carol1957]

Unable to receive any Sky channels. Internet perfect

[Mark39]

Which Tv platform? Sky Q? Sky+? Sky Stream? Error message?

[Carol1957]

Hi Mark 

It's Sky Q

Thank you 

[Mark39]

Thanks.  I've moved your post to the Siy Q forum. Can you tell us more about a what's happening when you try to tune to a channel? Is there an on screen message? Are any channels working?

[oldfella]

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@Carol1957 wrote:
Unable to receive any Sky channels. Internet perfect

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Hi @Carol1957 

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Carol1957]

Hi Mark 

Can get all normal channels but nothing else, no catch up TV no recordings just get the same message No Internet connection 

[oldfella]

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@Carol1957 wrote:

Can get all normal channels but nothing else, no catch up TV no recordings just get the same message No Internet connection 

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Hi @Carol1957 

If on Sky broadband first reset your broadband router by holding Reset on the back until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Carol1957]

Evening Oldfella

Not tried anything as yet, forgive my stupidity, which is the Standby button on the remote 😊

[oldfella]

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@Carol1957 wrote:

Evening Oldfella

Not tried anything as yet, forgive my stupidity, which is the Standby button on the remote 😊

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Power button top left @Carol1957 

[Carol1957]

Hi Oldfella

Got so far, no WPS button on the router 😕

[Carol1957]

Hello, 

Doesn't seem to be working, got as far as pressing the Amber led on the Q box. No WPS button on the back of the router😕

[oldfella]

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@Carol1957 wrote:

Hello, 

Doesn't seem to be working, got as far as pressing the Amber led on the Q box. No WPS button on the back of the router😕

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Hi @Carol1957 

All routers will have a WPS button.

If you are on Sky Broadband 

[Carol1957]

Morning Oldfella 

Thank you so much, instructions on TV said that button was on the back 🙄

It's all sorted now, I'm back up and running 

Have a fab day 😁