No signal

[Keith3232]

Hi I've had no signal for the last 2 weeks is there a problem in my area EX32 . I've restarted my box I few times checked all cables and WiFi .

[GD1]

@Keith3232  A Satellite Signal covers the whole of the UK & Ireland and is not confined to specific postcode areas, if you have a "No Satellite Signal" message for 2 weeks have you phone d Sky in all this time? 

It's likely the issue is with your dish and/or cabling.  https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articles/sk...

[Daniel0210]

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@Keith3232 wrote:
Hi I've had no signal for the last 2 weeks 

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@Keith3232 
No signal and no satellite signal messages are different…

”No signal” messages tend to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

With a “no satellite signal” message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️snow on the dish/LNB in winter
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 adverse weather can affect the satellite signal and following such events wait times for an engineer will probably be significantly longer.

🔹a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.