No satellite signal

[Rui62]

For a month now I have turned on my sky q box and tv on to watch my shows however it still says no satellite signal. So everytime it rains, sky doesn't work, snow not working and heavy wind, not working I think it's an absolute joke for the amount I pay a month and I haven't been able to watch any tv. I've been patient but it is very much wearing thin, if I look at my tv one more time and it says no satellite signal I will just cancel this is not fair.

[Daniel0210]

@Rui62 

But you haven't done anything about it so far!

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[oj01]

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@Rui62 wrote:
For a month now I have turned on my sky q box and tv on to watch my shows however it still says no satellite signal. So everytime it rains, sky doesn't work, snow not working and heavy wind, not working I think it's an absolute joke for the amount I pay a month and I haven't been able to watch any tv. I've been patient but it is very much wearing thin, if I look at my tv one more time and it says no satellite signal I will just cancel this is not fair.

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Well it's not going to fix itself!

You need an engineer to check your dish and cabling.

[PandJ2020]

Inclement weather can impact the signal but it sounds like your dish is slightly out of alignment making it more susceptible to the weather.

You need to contact Sky, as detailed above, to get it checked.

[Rui62]

How rude are some of your people, not everyone is a tech wiz or can easily access help online or over the phone. I have gone outside many times, I have contacted sky they've said to wait for the weather to calm down. The last thing I wanted to do was ring up and cancel but if the customers are this rude says alot about sky as a whole.

[Rui62]

Rude how about you book it for me

[Daniel0210]

@Rui62 

But you say it's been happening for a month and you've only done anything about it today. Is there a reason you haven't contacted Sky so far? 

No one has been rude. We're just surprised you haven't done anything about this over this time period. 

So if you have your own dish you'll need to arrange an engineer. No, we can't do it for you (we don't know who you are). Hopefully you can get an appointment before Christmas.