0

Discussion topic: No satellite signal

Reply
Avatar for Liz26
Level 0 icon
What's this?
This message was authored by: Liz26

Message posted on ‎27 Oct 2023 06:16 PM

No satellite signal

Problem with satellite signal?

Report post
Post 1 of 6
581 Views
0 Likes
Reply
Reply

All Replies

Avatar for nigea99
Level 16 icon
What's this?
Superuser
This message was authored by: nigea99

Message posted on ‎27 Oct 2023 06:19 PM

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

hi @Liz26 

 

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish
https://www.sky.com/help/articles/sky-q-picture-problems

 

Report post
Post 2 of 6
577 Views
Reply
Confetti Ring
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎27 Oct 2023 06:19 PM

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Liz26 
If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 3 of 6
575 Views
0 Likes
Reply
Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎27 Oct 2023 07:05 PM

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more
@Liz26 wrote:

Problem with satellite signal?

No as this would be a major outage and the forum would literally be in meltdown if there were an issue with the 3 satellites in orbit.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 4 of 6
560 Views
0 Likes
Reply
Avatar for Noz1
Level 0 icon
What's this?
This message was authored by: Noz1

Message posted on ‎27 Oct 2023 10:07 PM

Re: No satellite signal

Any luck? I've had a problem this evening aswell with no satellite message

Report post
Post 5 of 6
545 Views
0 Likes
Reply
Avatar for nigea99
Level 16 icon
What's this?
Superuser
This message was authored by: nigea99

Message posted on ‎27 Oct 2023 10:18 PM

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more
@Noz1 wrote:

Any luck? I've had a problem this evening aswell with no satellite message

hi @Noz1 

 

Please see the other replies

Report post
Post 6 of 6
542 Views
0 Likes
Reply
Reply