No satellite signal since 8th Dec and told 2 months wait for an engineer

[Lukazor]

Hi there,

We have been without a satellite signal since the 8th December. I have phoned customer support who checked everything and said it would require an engineer visit to fix, thats fine. Whats not fine however is the earliest engineer appointment being the 6th February.

I said being without Sky TV for 2 months is absolutely unacceptable. I was then told that I would be contacted to sort it out sooner - This never happened. I have tried going through live chat and Twitter to the same result.

Is there no other way I can escalate this or do I have to go through the process of logging a complaint? Paying £70 for the next 2 months for a product I can't use is obviously something I'm not going to do, and not having the TV over Christmas is just shocking.

Thanks.

[PandJ2020]

Given the recent storms and reduction in engineers this is probably inevitable.

Once it's fixed they will consider a credit to cover the lost period.

You may wish to consider paying a local firm to fix it.  (But this won't be claimable)

You cannot withhold payment (without having issues for non-payment).

[TimmyBGood]

@Lukazor 

Sky argues that a substantial proportion of Q functionality is delivered online rather than through the dish: unfortunately that doesn't help those in your situation who prefer to view live broadcast content.

60 days does seem to be an extraordinary length of time though, even with the shrinking workforce which @PandJ2020 refers to, and I'm not sure online access will continue that long in the absence of a satellite signal.