No satellite signal error

[bosco11]

My Sky Q box is showing no satellite signal error, yet when I check my service on the app it shows that everything is working fine and I have a satellite signal.

It has been gone since yesterday afternoon.

How do I resolve this? Any help would be great.

[nigea99]

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@bosco11 wrote:

My Sky Q box is showing no satellite signal error, yet when I check my service on the app it shows that everything is working fine and I have a satellite signal.

It has been gone since yesterday afternoon.

How do I resolve this? Any help would be great.

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hi @bosco11 

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q


If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system  

[bosco11]

Thanks for the quick reply. Will have to look into getting an engineer.

Thanks

[Daniel0210]

@bosco11 

If you see a “no satellite signal” error message, firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. 

It’s worth also mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 adverse weather can affect the satellite signal and following such events wait times for an engineer will probably be significantly longer.

🔹a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.