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This message was authored by: Tracy171

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My sky won't respond to the remote im just getting ablank screen no message it says its all connected 

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This message was authored by: Laing1

Re: No picture

Posted by a Superuser, not a Sky employee. Find out more

@Tracy171 wrote:

My sky won't respond to the remote im just getting ablank screen no message it says its all connected 


@Tracy171 Have you tried rebooting your Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by: MightyQuinn

Re: No picture

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tracy171   I would reboot the TV as well.

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