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Discussion topic: No dates for sky q installation

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This message was authored by: Fer+de+lance

No dates for sky q installation

I've paid £199 for a sky q box and3 mini boxes installation. However no one at sky can give me a date for the installation. Three different advisers have put in referrals for me but no luck. This has been ongoing for over a month and I've spoken to approximately 10 advisers. I've asked if they would just send me the equipment and I'll get it professionally installed but they won't do that. I don't know what to do next. Can anyone help?
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This message was authored by: Laing1

Re: No dates for sky q installation

Posted by a Superuser, not a Sky employee. Find out more

@Fer+de+lance wrote:
I've paid £199 for a sky q box and3 mini boxes installation. However no one at sky can give me a date for the installation. Three different advisers have put in referrals for me but no luck. This has been ongoing for over a month and I've spoken to approximately 10 advisers. I've asked if they would just send me the equipment and I'll get it professionally installed but they won't do that. I don't know what to do next. Can anyone help?

@Fer+de+lance I have escalated this to sky

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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by: Mr+Flibbles+86

Re: No dates for sky q installation

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

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