No broadband connection

[Lacy182]

I don't have Sky Broadband so a different provider but our router is working with all other devices. I have rebooted, reset and input the WiFi password about 16 times now and it either says the password is incorrect or that I have no signal? 

[Jason-]

Hello @Lacy182, thanks for taking the time to join our Community and make your first post! 🥳

We're sorry you're here to report connectivity issues with your Sky Q box. I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-