No Satellite Signal

[Dozz1]

We have Sky Q, full optic fibre broadband, router is working fine & we have full wifi but cannot get TV guide or channels no satellite signal is displayed.

followed all instructions to reset & troubleshoot, it has bin playing up since the major outage last week so have bin using the firestick & trying to reset skyQ everyday to no avail. Any other suggestions? Tried to call sky but unable to get through to speak to someone.

[Daniel0210]

@Dozz1 

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.