No Satellite Signal - Sky Q

[Nigel88]

I'm getting a No Satellite Signal error message on my Sky Q box. I have been through all the help sections, rebooted the Sky Q box, checked the dish for obstructions, checked the cables for damage, but I'm still getting the same error message.

I've scheduled an Engineer but it's a 2 week wait for an appointment. Has anyone got any ideas of what I can do to help fix the problem? A factory reset on the Sky Q box perhaps?

[GD1]

@Nigel88  A factory reset is unlikely to fix a No Satellite signal issue, you'll need to book the engineer visit and wait for the next appointment.

However before you do that is there heavy rain in the area at all?

[Nigel88]

Hi GD1. There was heavy rain overnight, but that has stopped for a few hours now.

I've restarted the box a few times, one of those times the signal did come back for a couple of minutes but then I lost it again.

[PandJ2020]

Sounds like an issue with alignment or LNB/wiring.  Probably nothing you can do.

Once the issue is resolved contact Sky to ask for a credit to be applied for the outage.

Alternatively, a local firm could probably fix it quicker but at cost to you.

[Hat37]

Exactly the same symptoms, actions and results for me.  (Sadly)

[JAMBA-66]

Exactly the same for me - i am watching Sky through Sky Go on my phone as through Sky Q is unwatchable.

While going through the settings tests there is a tab for enabling Sky Go on the Sky Q box but that won't enable

[Hat37]

I just wanted to say thank you to the Sky engineers.  I booked them for today; I was able to track them as they drove to my house and Elson and Darren were exceptionally professional, competent and helpful.  Problem sorted with a smile.   Thank you.

[Daniel0210]

@Hat37 

Perhaps drop a post on the Send Thanks To Sky board

https://helpforum.sky.com/t5/Send-Thanks-to-Sky/idb-p/sendthanks