No Network Connection

[emmasid]

Hello all, Merry Christmas.

Since this morning, my SKYQ has been showing an error with Network Connection.

I am with BT for WiFi, not SKY. It is not an issue with the broadband so please do not suggest this.

I reconnect, enter the password and it connects to the internet no problem. Then all of a sudden, it disconnects again in about 20 seconds. Ive tried resetting the SKYQ, leaving it hours before trying again, nothing works. Help?

[Chodley]

Nice of you to pre-empt us being idiots and claiming it's your broadband.

Have you got any minis? Try turning those off at the wall while you reconnect the Q then switch them back on after it's connected.

[emmasid]

Yikes? I'm here for help, no pre-empting anyone being an idiot, simply asked no one to suggest to avoid wasting time, because I already know it's not the issue, that's all. 

No minis, just the original SkyQ box. I have now also reset both wifi anf skyQ at the same time, as requested by sky. Still the same problem, it connects no issue, then disconnects within 20 seconds

[Chodley]

How far apart are the wifi and Q? Walls between? Other wifi networks from neighbours overlapping?

Q is very flakey/fussy on wifi compared to most other devices.

[emmasid]

In the same room, no walls between, doesn't seem to be any other wifi causing issues with connection. it's a weird one

[Chodley]

Strange. Sometimes with BT routers separating the 2.4 (which the Q uses) and 5GHz SSIDs so they have different names but I'm not sure every BT hub allows you to do that.

The BT hubs also have a "smart" wifi option which can cause problems. Could try turning that off.

If it's the same room, could you run ethernet between them?