No Menu

[L+Reade]

Every couple of days, I will try to go to the menu on my Sky Q Minibox, and it just gives the small picture in the top left of the screen, the rest is black.  I can only get it going again, by unplugging and leaving it unplugged for about 30 minutes, does this mean my box needs replacing?  I had this previously but it seemed to sort itself out

[Tom-W19]

Hi @L+Reade 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@L+Reade wrote:

Every couple of days, I will try to go to the menu on my Sky Q Minibox, and it just gives the small picture in the top left of the screen, the rest is black.  I can only get it going again, by unplugging and leaving it unplugged for about 30 minutes, does this mean my box needs replacing?  I had this previously but it seemed to sort itself out

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Hi @L+Reade Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with the Mini box?

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[L+Reade]

Never got a chat bubble, and still have the same problem.  will have to TRY and get hold of someone

[Lisa-P1987]

Hi there L+Reade , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147