New tv

[Rarelife1]

I have been given a tv and connected the hdmi now it is saying mode not supported help 

[nigea99]

---

@Rarelife1 wrote:

I have been given a tv and connected the hdmi now it is saying mode not supported help 

---

hi @Rarelife1 

May I suggest the first thing to try is  pressing the following keys in Sequence (when the SKY Q box is on)

Home 1 0 8 0 Home

[Rarelife1]

The tv is old 2097 Samsung in good nick so I thought let's have it it's from my brother in law it works perfectly fine for PlayStation just keep saying mode not supported do you think that home 1080 will work

[stereohaven]

@Rarelife1 Many older TVs do not support HDCP 2.2 so will throw an error message. You cannot connect Q to a TV that doesn't support it as far as I know.

I have personal experience of this when my parents had Sky Q and their existing Samsung had the same error. We had to get them a new TV.

Either that or it is only 1080p HD and the box is trying to put out UHD as @nigea99 has suggested.

[nigea99]

---

@stereohaven wrote:

@Rarelife1 Many older TVs do not support HDCP 2.2 so will throw an error message. You cannot connect Q to a TV that doesn't support it as far as I know.

I have personal experience of this when my parents had Sky Q and their existing Samsung had the same error. We had to get them a new TV.

Either that or it is only 1080p HD and the box is trying to put out UHD as @nigea99 has suggested.

---

HD only requires HDCP 1.4 - 2.2. is needed for UHD

I believe that the 1080i setting on SKY Q is a universal setting that most TVs should be able to respond to even if they are not themselves 1080i 

[stereohaven]

---

@nigea99 wrote:

---

@stereohaven wrote:

@Rarelife1 Many older TVs do not support HDCP 2.2 so will throw an error message. You cannot connect Q to a TV that doesn't support it as far as I know.

I have personal experience of this when my parents had Sky Q and their existing Samsung had the same error. We had to get them a new TV.

Either that or it is only 1080p HD and the box is trying to put out UHD as @nigea99 has suggested.

---

HD only requires HDCP 1.4 - 2.2. is needed for UHD

I believe that the 1080i setting on SKY Q is a universal setting that most TVs should be able to respond to even if they are not themselves 1080i 

---

Well the Samsung they had did respond, only to say the version of HDCP was not supported according to the Sky engineer who did my parents install, I was on a video call with him.

He very kindly brought a newer TV down from an upstairs bedroom to complete the install and then they bought a new TV.