New sky q mini box

[Spadge1219]

I have received my new replacement sky q mini box. I have followed the instructions for its installation but can't get it to connect. I get a no signal message on my tv screen. I have checked to ensure that the correct hdmi port has been selected and it has. When I use the home button on the sky remote nothing happens. 
I am extremely disappointed with the service from sky. Had the engineer out twice and problems are still being experienced.

[PandJ2020]

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@Spadge1219 wrote:

I am extremely disappointed with the service from sky. 

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What did they say when you told them?

[Chodley]

You had an engineer out twice to fix a "no signal" message and they could not?

[oldfella]

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@Spadge1219 wrote:

I have received my new replacement sky q mini box. I have followed the instructions for its installation but can't get it to connect. I get a no signal message on my tv screen. I have checked to ensure that the correct hdmi port has been selected and it has. When I use the home button on the sky remote nothing happens. 
I am extremely disappointed with the service from sky. Had the engineer out twice and problems are still being experienced.

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Hi @Spadge1219 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on then,
With the Q box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.