New sky Q main box still doesn’t record scheduled programs

[Kevin196]

Our sky a box wasn't recording programs we had scheduled to be recorded so sky came and replaced the box and nothing has changed, it shows being scheduled for a period and then cancelles the recording on its own. 

[Kevin196]

Can anyone help me 

[Daniel0210]

@Kevin196 
First thing to try is a reboot of the box. Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

[Chodley]

Is this all scheduled recordings or particular ones?